Storm Shutter Mechanic
1831 26th St N
St Petersburg, Florida 33713
(727) 235-2916
Phone Script - ANSWERNET
PLEASE USE A HAPPY TONE
Hello, this is ______FIRST NAME_________ How may I direct your call?
Okay, let me get someone from the (Sale/Service) Department for you.
Can I get your Name? _________CONFIRM SPELLING_________________ and
Where is your home located? we only need City _____(repeat to confirm)______________
and The Zip Code there? ___(repeat to confirm)________
Okay, Let me transfer you.
If we get disconnected, what's the best number to call you back? ____________ (Confirm Number) Great thanks
2 second pause......
Okay it looks like Hellen is on another call, can she give you a call back in a few minutes?
If after 4pm
Okay it looks like Hellen is actually gone for the day, can she give you a callback in the morning?
Great Thanks!
(CLICK SUBMIT)
INSTRUCTIONS
Lets avoid expression like "they" when refering to the company Storm Shutter Mechaninc
Catagory: Most calls will be for REPAIRS or SALES.
But if they are asking to speak to someone specific or deliveries,
we need to transfer the call back to us without any other information to (727) 214-2637
FOR SPANISH CALLS JUST XFER TO: (727) 214-2637
First Name: Confirm Spelling
Last Name: Confirm Spelling
MOBILE PHONE: ANSWERNET: Ask for and confirm the phone number:
City & Zip Code: confirm city and zip
Email: firstname@lastname.com dont ask for the email address we will get that from them on our side
Last Name: Copy and Paste from above