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Storm Shutter Mechanic
1831 26th St N
St Petersburg, Florida 33713
(727) 235-2916

Phone Script - ANSWERNET

PLEASE USE A HAPPY TONE
Hello, this is   ______FIRST NAME_________     How may I direct your call?

Okay, let me get someone from the (Sale/Service) Department for you.

Can I get your Name?  _________CONFIRM SPELLING_________________  and

Where is your home located?  we only need City _____(repeat to confirm)______________     
and The Zip Code there?    ___(repeat to confirm)________

Okay, Let me transfer you.

If we get disconnected, what's the best number to call you back?  ____________    (Confirm Number) Great thanks
2 second pause......

Okay it looks like Hellen is on another call, can she give you a call back in a few minutes?
If after 4pm
Okay it looks like Hellen is actually gone for the day, can she give you a callback in the morning?

Great Thanks!

(CLICK SUBMIT)
INSTRUCTIONS

Lets avoid expression like "they" when refering to the company Storm Shutter Mechaninc

Catagory: Most calls will be for REPAIRS or SALES.
But if they are asking to speak to someone specific or deliveries,
we need to transfer the call back to us without any other information to (727) 214-2637
FOR SPANISH CALLS  JUST XFER TO:   (727) 214-2637

First Name: Confirm Spelling

Last Name: Confirm Spelling

MOBILE PHONE: ANSWERNET: Ask for and confirm the phone number:


City & Zip Code:   confirm city and zip

Email: firstname@lastname.com  dont ask for the email address we will get that from them on our side

Last Name: Copy and Paste from above


AnswerNet
Category   
First Name  
Last Name  
Mobile Phone  
City and ZIp code only  
Email  
Paste Last Name Here  
   
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